Reviews of Serenata Flowers

Carl Cooper Solihull 28/04/2024

On time. Good Quality. Correct message on the card. Good value. Reliable. User friendly ordering site

Christopher Armitage Hassocks 28/04/2024

Was delivered promptly , courteously and in great condition,

Megan Journee Chelmsford 28/04/2024

Really easy tracked delivery, could see when order was coming, all the way from NZ when flowers were being delivered in the UK. Smooth and easy process to buy them too.

Aileen Stebbings Newcastle Upon Tyne 28/04/2024

Our Daughter and Son-in-law were delighted with their Anniversary letterbox flowers. I received regular delivery updates concluding with a big thank you from the recipient!

Sandra Montgomery Blackpool 28/04/2024

We live so far away from each other and it was nice to find a company that we could rely on, my sister was very happy with the flowers, her words, they are gorgeous, thank you so much for bridging that gap for us, it means so much, I hope in the future to ask you gain, thank you once again.

Janice Tibble Rhyl 28/04/2024

Website easy to use, delivery dates were quick, flowers were excellent. Delivery notification said left in porch - they were actually left on front door step (house doesn't have a porch!)

Bernard Turner New Romney 28/04/2024

Very easy to order on the internet delivered to my friend on time in excellent condition everybody happy

Wendy Batters London 28/04/2024

I live in Australia so it was lovely to find that my order was so easy to make from the other side of the world. I was kept up to date with the progress of my order right to when it was delivered. The posey was beautiful and my daughter was delighted with her flowers. I highly recommend this florist and would not hesitate to purchase from them again.

Carol Elizabeth Fern Sandbach 28/04/2024

Beautiful flowers and fantastic service as usual, wouldn’t use anyone else for flower deliveries.

Elizabeth Cahill Huddersfield 28/04/2024

My lovely neighbour was absolutely delighted with her flowers. Delivered on time and in perfect condition.

Jacqui Todd Broxbourne 28/04/2024

I'm a repeat customer and once again they did everything right, flowers were beautiful and well received. Arrived on time, wouldn't use any other flower delivery service now

Adrian Brewer London 28/04/2024

I’ve used this company several times and they have been good each time. I have not seen the flowers that have been delivered so I can’t say how good they are so it would help if an image of the actual flowers delivered was supplied.

Nhu Nguyen Cumberland 28/04/2024

I ordered the Floral Ratatouille for my friend's birthday. They arrived perfectly in time for our scheduled Zoom call last Sunday. Mostly buds, so they've been blooming beautiful new flowers for her since!

Maggie Sweeney Guildford 28/04/2024

Fantastic service... the flowers arrived on time and I was kept up to date on progress of my order. The the recipient was more than pleased with the beautiful flower display.. highly recommend

Jay Carlyle London 27/04/2024

It was all simple and straight forward

Clare Phillips Reading 27/04/2024

A fabulous selection of options with beautiful flowers and great colours. Easy ordering process. Delivery on time. Flowers in great condition and with a long life. Thank you.

Jeannie Alexander Northampton 27/04/2024

Ordered gift and they received it following day

Christine Few Southampton 27/04/2024

Order from Northern Ireland for relative in England, easy to order, arrived as advised. Relative very happy with the gifts. Send me a photo a week on with the flowers still looking fresh. Would definitely recommend your service.

sue masters Cardiganshire 27/04/2024

Good pictures to make a choice of selection. Informed at all times of delivery/prompt delivery. Recipient was delighted with quality and colours of bouquet.

Joanna Holmes Basingstoke 27/04/2024

Easy to order. I was kept updated regarding delivery and my friend was thrilled with the flowers. I was sent a photo of the flowers and they look great

Gerry Carroll London 27/04/2024

**Update** As of today 27th April, four DAYS after I contacted their laughingly-named ‘Customer Service’ Manager Kiera there was no response. Incredibly (!) ONE HOUR after I posted this review here I got a response here (see below) from Serenata. It is clear Serenata care WAYYYY more about publicly viewable real-world reviews and feedback than dealing with actual customers with real, verified examples of failings of recruitment, training, supervision, values, quality assurance and management. Original review follows below Address was populated from Postcode but displayed street name, number plus Postcode only. The first line (name of the school) was missing. When I asked their AWFUL Customer Service person (Riza) to amend, she told me they could only deliver to the address on their system. I pointed out the first line of the address was missing (from THEIR system). She asked me what was the address (that I had already typed at the start of the ‘chat’). She then sent a screenshot of what was on HER system* *Note this is what she sees as a staff-member logged into their system - NOT what’s displayed on the online order screen customers see. I told her I’d already typed the address in full at the start of the ‘chat’. As it was apparent what she sent me as a screenshot was different from what customers (me) see I asked did she see the address I’d entered at the start as that was the correct (full) address. She replied “Did you see my screenshot” Never, NEVER encountered a more unhelpful so-called customer service employee. I asked to speak with a Supervisor & was told one would email me later. When the mail arrived from the Manager Kiara (who is equally unsuited for Customer Service) she totally ignored the dreadful Riza’s attitude and ticked the box just so she can report ‘Customer follow-up done’ AWFUL AWFUL EXPERIENCE - AVOID AT ALL COSTS

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